Paul from SWISCO responded:
May 9, 2012
Thanks for posting! Is this balance for a tilt window, or non-tilt? If at all possible, could you show me a picture of a balance that isn't broken? Preferably still installed; I'd like to see how it's attached to the window jamb channel.
|
Paul from SWISCO responded:
May 16, 2012
Thank you. I'm still not exactly sure. Is there any way we can see the sash tilted in, so that I can see how it attaches to the pivot shoe? Thank you for your patience in this matter.
|
Paul from SWISCO responded:
May 18, 2012
Thank you. In that case, I believe you may need a channel balance with the 15-036 hook attached, which does not match any of our current Series. This means your balance will have to be custom made. To begin, please see this Custom Channel Balance Order Form that I have started for you. One of our representatives will be in contact with you shortly thereafter.
|