Coil balance for replacement window, manufacturer Cavco

A home owner from Philadelphia says:
May 17, 2016
Part numbers on balance housing: Inner facing surface 5.365.638, outer surface 5.232.208
Window is 9 yrs old.
Thanks!
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Tom from SWISCO responded:
May 18, 2016
Can you show me a picture of the pivot shoe your coil balances attach to? That would be a big help. Thanks!
A quick learner from Phila, PA says:
May 18, 2016
I'm not sure what you mean by pivot shoe but here is a photo of the intact hardware on the left side; the other picture is the right side- with the broken coil balance. I honestly can't explain what happened to the pivot (pivot shoe?} on the right side.
I had a service tech here who cut away the coil that was laying inside the right sash, but he could not find a replacement part and could do no more to fix the window.
I haven't given up.
Thank you.
User submitted image of their window hardware.
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Paul from SWISCO responded:
May 20, 2016
Thanks! Take a look at our 15-191 pivot shoe and Series 160 coil springs. These may be what you need. You will need to refer to the number printed on the spring to determine the best Series 160 option.
A quick learner from Phila Pa says:
May 23, 2016
Ref # D68291
Thanks for the info. The pivot shoe looks like the right one. You suggested to look at coil spring series 160. However the broken spring was removed by a window tech I had called. He took the spring and so I don't know the number. I do have two numbers on the spring housing but don't know what they refer to.
Can you suggest anything?
Thanks,
Peggy
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Tom from SWISCO responded:
May 23, 2016
That's okay, we can calculate the best choice for you. Please tell me the weight of the sash and how many springs are used on each side of the window.
A quick learner from Phila Pa says:
May 25, 2016
I am getting help on Friday so hope to be able to tell you sash weight then. I don't want to remove sash myself and not be able to get it back in.
It looks like there is one spring per side.
Thanks,
Peggy
A quick learner from phila pa says:
May 27, 2016
Window sash weight is 15 lb. Please provide best size coil balance.There is one coil balance per side.
Thanks.
Peggy
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Tom from SWISCO responded:
May 31, 2016
Perfect. With one spring on each side and a sash weight of 15 pounds, I recommend our S160-7. Each of these can carry 7.5 pounds, so two altogether would be perfect.
A quick learner from Phila, PA says:
May 31, 2016
Thanks for the info.
Then I need to order pivot shoe 15-191,and
coil balance S160-7.
Do I need to order a new coil balance housing or can I use the current one? If I need new, can you tell me the part #?
Can I call in my order when I know the answer to the last question?
Thanks,
Peggy
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Tom from SWISCO responded:
June 2, 2016
Hey, Peggy. You can reuse your old housing as long as it isn't damaged. The same goes for your shoes and springs, too. That's the great part about this kind of balance system, you only need to replace the individual pieces that are broken.

You can place your order any time you wish, either over the phone or directly on our site. Thank you for your business, we greatly appreciate it.
Heavy Duty Pivot Shoe, 1/2" Thick
Heavy Duty Pivot Shoe, 1/2" Thick
15-191
$2.57
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