Crank operator 390-032

A quick learner from USA says:
I'm thinking this is your part called Entrygard dual arm operator product code 39-032.
It's truth hardware. Short arm has 20810 and 30842R on it. It's 4 inches and 7/16 long. The long arm is about 10 3/4. Do I need the short arm bracket as well?
My problem is the window cranks out but not in.
The other thing is the cover plate. Do you have brown?
Thanks for the help
Dustin
Operator
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting, Dustin. As long as the dimensions match up, the 39-032 should work. You can reuse the original bracket, handle, and cover if they are not damaged. I'm afraid we do not have that exact color for the cover. The closest we carry is bronze.
Watch How To Repair A Casement Window Crank Operator
Watch How To Repair A Casement Window Crank Operator
VIDEO
WATCH >
Connecting a casement window operator to stud bracket
Connecting a casement window operator to stud bracket
VIDEO
WATCH >
How to Orient a Dual-Arm Operator
How to Orient a Dual-Arm Operator
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
SWISCO Window Operator Crank Handles
SWISCO Window Operator Crank Handles
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.