Paul from SWISCO responded:
April 21, 2016
The friction shoe appears similar to our 15-104. To replace the shoe, you need to remove both sashes, pull out the jamb liner, then slide out the old shoe and slide in the new shoe. Our 20-016 tilt pin might work to replace yours, but you might have to trim the bottom base to fit in the sash groove.
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Paul from SWISCO responded:
April 26, 2016
It would depend on what's broken. If the only things that are damaged are your shoe and pivot pin, you can get away with just replacing those. However, if your spring balance is broken, you will need new jamb liners entirely. For that, you would need to contact a local mill work. The shoe and pivot pin can be purchased directly from our site.
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Paul from SWISCO responded:
June 13, 2016
If the springs are bad, you will need new jamb liners. We cannot help with that, I'm afraid, but a local mill work should.
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