Did my balance break or just slip off?

A handy person from Grapevine, Texas says:
How can you tell if a spirial balance is broken or may have just slipped off? I have two larger windows that have the same problem. It looks like the clasp came loose from the window frame. I inspected working windows and I can see that the clasp clips onto the bottom of the window frame. I recently sold the home and this is one of the items noted that I need to repair. Please let me know if pictures or details of the balances will help with your advisement.

I am having a very hard time finding the correct tool and given the holidays I'm having a tough time trying to find someone who can inspect the balance. Is there a way that I can try winding the spirial balance and then clip it to the windows?
Profile picture of Paul
Paul from SWISCO responded:
Yes, typically when a spiral balance fails there is a chance that recharging it will fix the issue. Depending on whether your windows are tilt or non tilt, I would recommend our 75-006 or 75-005.

If that doesn't work, though, then the entire balance will need to be replaced. If you'd like, you can take a few pictures of your balance, especially the spiral and the end piece, and we can help you from there.
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to adjust a spiral balance on a non-tilt window
How to adjust a spiral balance on a non-tilt window
GUIDE
READ >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.