Difficulty identifying channel balance.

Thanks for posting. I recognize this balance. This is an old discontinued balance, but we can still custom make it for you. However, it's a little peculiar, so I will need you to confirm a few details.

First, the balance you show appears to be using the 15-025 bottom attachment and the 19-008 top attachment. Please review these parts to confirm. However, this is only one balance in the window. In many cases, the balance on the other side of the window will only have the 19-008 top attachment. Please let me know if this is the case! It's a very important detail. The other balance may also have a different stamp, so you should look at that, as well.

Once you can confirm that information, please tell me how many of each balance (if they are different) you will need. I can then send you a custom order form and price quote.

Thanks, Joe. Let me know whenever you can. I'm afraid we do not have a store. Your pictures were very helpful, I am confident in our recommendation. Your balance isn't all that uncommon, it just has kind of an awkward setup, as you can tell.

Thanks for getting back to us, Joe. I'm sorry, I'm a little confused. I would like to clear up some details.

The first thing to keep in mind is that your stamp, 2630, is not an identification number. This only tells you how strong the spring is. In the same way, your new stamp of 2120 is not an identification number, either. As it is much smaller than your original 2630, I would wager it is much weaker as well. As you said, this is definitely the wrong balance, not just in size.

With that in mind, let's ignore the new balance and only focus on the old one. It had a stamp of 2630, which usually means the metal channel is 27" long, not 28" long like you mentioned. Can you confirm? Make sure to only measure the metal channel, not the nylon attachments.

Next, I still need you to answer the questions I asked in my first response. I am confident that the 15-025 bottom and 19-008 top are what you need, but these hinged windows have an awkward setup in that both balances in the window may not be the same. The other balance in the window may be missing the 15-025 shoe. It may also have it, though. I can't know for sure. I need you to confirm for me. I also need you to confirm that both balances have the same "2630" stamp. There are some cases where hinged windows use a different stamp on each side. Again, this indicates the strength of the spring, so it's very important.

Once you clear up that information, we can send you an order form for these balances.

Awesome, thank you! Once we have that information we should have everything squared away. Oh, there is one last thing, since these balances will have to be custom made: could you tell me how many of each side you will need? Thanks again!

Joe, I'm afraid I have not received any new information. Please post the information you mentioned before directly to this post. Do not email us or contact us any other way to avoid confusion. To recap, we need the following:

-The stamp option printed on each and every balance and how many of each you need.
-Which of these balances have both the 19-008 AND 15-025, and which balances ONLY have the 19-008.

Perfect! Exactly what we needed to know. I've emailed you two custom order links for both balances, and a price quote for each. You can use these links to add the custom balances to your cart, then checkout with everything as if it were a normal order.