SWISCO - The Replacement Hardware Authority

Disjointed clip and little black things...

A handy person from Alamo , CA says:

The take-out clip on one side of my window has "popped out" of its position. Should I try to pry it back into position? or can you recommend an alternative way to re-position it??

Also, the two fractured parts pictured are part of the window assembly. Are they available from you (I hope so!)

Thanks for any help,

User submitted photos of window hardware.
Profile picture of Tom
Tom from SWISCO responded:
First remove the metal take out clip (which appears similar to our 16-002), then slip in the bottom "U" shape first. Then snap in the top piece and you should be good to go. For the broken black top sash guide, see our 18-009 and let me know if this is a match.
A quick learner from Alamo CA says:
That solved my problems! I wish all web retailers were like you folks.

Thanks indeed.

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