SWISCO - The Replacement Hardware Authority

Broken casing on 39-416

A home owner from East Brunswick says:
Hi, It seems builder has installed Split Arm Operator Kit (Product Code: 39-416) on the window over the kitchen sink. The plastic casing that holds the mechanism broke on the left side window during the operation. I can also see cracks on right side casing, however the window is operational. Please advise what kind of replacement part/s I would need. Thanks, Binoy.
User submitted photo of their casement operator.
Profile picture of Tom
Tom from SWISCO responded:
I agree, this does look like the 39-416. I'm afraid the outer plastic casing is not something you can order by itself. Your only recourse would be to replace the whole operator. I apologize for the inconvenience. Just make sure the 39-416 dimensions match your own hardware.
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