SWISCO - The Replacement Hardware Authority

Do I need more parts?

A handy person from clarion pa says:
I ordered the S870-24 Balance for my windows. Which looked like what I needed, however when I received them they did not have the piece on the bottom like the image attached. (wind sash bottom.img) Also I tried just attaching the window to the balance on the bottom of the window with the post that sticks out and the post is too big for the hole on the bracket at the bottom of the S870-24 balance.

Please help
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Have you seen our Series 850 balance? This looks like a closer match to your original.
A quick learner from Pa says:
Paul, do you sell just the black piece that is attached to the spring on the 850? I was able to take that bottom piece off my old balance and use it on the new ones, but I have a couple that were broken. Just need that piece.
Profile picture of Tom
Tom from SWISCO responded:
I'm afraid the shoe is not available by itself.
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