SWISCO - The Replacement Hardware Authority

Do you Have This Operator

A home owner from USA says:
Hi Susan,

When we spoke the other day, you suggested that I send you a picture of the wood casement crank mechanism (rather than sending it on to you) that I am trying to replace. If I can't get an entire new one (or several), I could use some handles.

Here are some specs:

1) The length of the handle is about 2 1/2 inches (if you don't include the end piece that fits in the hand, it's 2 1/8 inches). In the picture, it is the gray handle.
2) The length of the arm from the part that is bolted down to the window sill (rectangular gray part) and determines how far the window can open is 8 inches.
3) The length of the piece that fastens to the window with three wood screws is 12 inches long.

Please let me know if you need further information. I have my fingers crossed!

Thank you so much for your help.

User submitted a photo of a window operator.
Profile picture of Tom
Tom from SWISCO responded:
Hey, Kathi. It's hard to say what this is without seeing the whole thing, but check out our 39-021 and see if this is a possible match. You may also want to see its partner, the 39-020.
A home owner from USA says:
Thank you, Tom.
Is 39-021/020 the shortest handle arm that you carry for the kind of
crank mechanism that I have? If yes, is there some kind of kit that you sell
to raise up the crank/handle case (that rectangle box on the sill that is bolted
to the sill)? My problem is that the sills are very deep (old house) and I will be unable to turn 39-021/020 360 degrees to open the window because the handle will hit the sill when it is turned.
I hope you can help.
Thank you.

Profile picture of Tom
Tom from SWISCO responded:
Yes, the handle that comes with the 39-021 and 39-020 is the only one. We do not sell any such kit, unfortunately. I'm sorry that we can't be of more help.
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