Do you have replacement? Window Balance

A quick learner from Redding, CA says:
May 3, 2017
The metal portion is 26 inches. It seems that one end of the cord is loose at the top and must be inserted into the window frame where the hole is, and then manually pulled down and secured at the top by the pullout clip? Then the window is replaced over the balances?

Thank you.
Bob
User submitted photos of a window balance.
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Tom from SWISCO responded:
May 8, 2017
Thank you for contacting us. We believe you may need our S385-26 channel balance. The stamp option you would use for your 25 4 stamp would be our 2540. Take a look and get back to us with some thoughts.
A quick learner from Redding, CA says:
May 8, 2017
Thanks!
I'm sending a pic of the plastic stops in the channels of the windows themselves. Do you carry replacements for them too?
When you reply, I'll be able to order what I want in one order.
Thanks again.
guide
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Tom from SWISCO responded:
May 10, 2017
We sure do! These are known as top sash guides. At first glance, yours look like our 18-008, but look it over and see how well our measurements match up.
5/8" Top Sash Guide
5/8" Top Sash Guide
18-008
$0.95
26" Series 385 Channel Balance
26" Series 385 Channel Balance
S385-26
$10.55
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