SWISCO - The Replacement Hardware Authority

Do you have this window crank

A home owner from Scarsdale says:
A couple of the teeth on the gear have broken off and am wondering if you have a replacement mechanism for this crank
User submitted a photo of a window operator.
Profile picture of Tom
Tom from SWISCO responded:
If the gears have stripped out, then you will have to replace the entire operator. i would be happy to find a replacement for you, but I will have to see a few pictures of the entire operator removed from the window. Let me know!
A quick learner from Scarsdale says:
I cannot even open the window at this point, what do I need to do to get the pictures that you need?
Profile picture of Tom
Tom from SWISCO responded:

I need to see the arms that physically open the window when you turn the crank. I will not be able to identify what operator this is without seeing those arms.

You can always browse through our Selection of Truth Casement Operators and see if there is a match here, but there are a few different operators that have the same base and gearing as in your image. Without seeing the arms as well, it's anyone's guess as to which is correct.

A quick learner from scarsdale says:
I have removed the hardware and can definitely send you a picture. Should I be able to open the window after the arm has been disconnected?

My problem is that I cannot even open the window and think it may be best to just replace it.
Profile picture of Tom
Tom from SWISCO responded:
If you can't move the window even with the operator disconnected, then you're right, the operator may not even be the problem. There are a few other things you can check before you replace the whole window, though. See if there is any dirt or debris obstructing the hinges, to start. I would also look at the window from the outside to make sure nothing is blocking it there.
A quick learner from Scarsdale says:
Finally got the window open, please let me know if these pics will help you identify the appropriate replacement.

Thanks
User submitted photos of a window operator.
Profile picture of Tom
Tom from SWISCO responded:
Perfect! Please see our 39-031 and 39-032 and see if either of these could possibly work for you.
A quick learner from scarsdale says:
Order placed, thanks!
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