SWISCO - The Replacement Hardware Authority

Double Hook Mortise Lock

A quick learner from Corpus, TX says:
Hello. I recently ordered and received a double hook mortise lock (part no. 82-238). The good news is it fits just right. The bad news is my problem isn't solved. The key just keeps spinning and spinning when I turn it. I have attached a picture of my current lock. Any suggestions? Thank you!
User submitted a photo of a door lock.
User submitted a photo of patio door hardware.
Profile picture of Dave
Dave from SWISCO responded:
Hello again. Sorry to hear you're still having trouble. It looks like your latch lever is broken at the end. See our 82-240 for a possible replacement. If your key cylinder is also broken, see our 82-310 as well.
A quick learner says:
Thank you. I just placed an order for both. I appreciate your help!
Profile picture of Dave
Dave from SWISCO responded:
You're welcome, we are happy to help! Thank you for ordering with Swisco!
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