Double hung tilt with broken spiral balancer plastic ends

A contractor from USA says:
May 4, 2017
a customer has a 1980s tilt out double hung, enclosed are 2 pics, one of a shoe? that attaches to sash, the other of a broken plastic circle attached to the spiral balancer,
the round shoe seems to fit into the broken plastic circle.
User submitted photos of window hardware.
Profile picture of Paul
Paul from SWISCO responded:
May 9, 2017
Looks like you need a new pivot shoe. Compare the width and thickness of yours to our 15-046. This may be what you want, but ultimately it comes down to dimensions.
A quick learner from US says:
May 10, 2017
Does this additional picture help?
Profile picture of Tom
Tom from SWISCO responded:
May 11, 2017
Your new picture appears to be the same as the one in your first post. I'm afraid that doesn't narrow it down. You will need to remove your old shoe and measure it as carefully as you can, then compare those measurements to the 15-046 dimensions we show.
Pivot Shoe, 1/2" Thick
Pivot Shoe, 1/2" Thick
15-046
$2.15
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
Swisco's 15-046 Pivot Lock Shoe
Swisco's 15-046 Pivot Lock Shoe
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
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