SWISCO - The Replacement Hardware Authority

Entry guard sash locks

A quick learner from Ann Arbor, MI says:
I recently ordered and received six Entry Gard Sash Locks ( 38-098 and 38-097) and Sash Lock Keeper to replace existing broken ones. I have the first one in but it doesn't line up and won't close. Do the holes for the keeper have to be re done. They were identified as the replacement parts for my window. I thought it would be a straight swap. Thanks
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Tom from SWISCO responded:
Thanks for contacting us. You shouldn't have to redrill any holes, no. Are you sure the 38-097 and 38-098 are correct? If you had the older versions of these locks they should have just fit in the same space. If you want, show us a few pictures of how this new hardware is installing and we can make suggestion. If you can, also show us your old hardware, as well.
A quick learner from ann arbor says:
These are some pictures of the new hardware from Swisco and the older parts they replaced. I've only done one but the lockkeeper didn't line up with the new sash lock.
User submitted photos of a window lock & keeper.
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Dave from SWISCO responded:
This is a tough one. The newer style locks you bough tare the ones that the manufacturer made to specifically replace the older ones that you have. I'm not sure why the keepers aren't lining up correctly. Did you try to adjust the keeper on the sash? Maybe try putting a few small washers under the keepers, that might help. Did you also buy new keepers? You might need the 38-079 keepers to go with the new locks.
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