Fold-away crank trim

A home owner from Centennial, CO says:

July 31, 2016

How do I get my trim piece to properly seat into the fitting on my Pella casement window? Your illustration above shows a screw hole. My plastic trim does not have a hole for a set screw, and the fork is not grabbing the catch inside the fitting. Ideas? Thanks, Jordan

User submitted image of their window hardware.

Dave Sr. from SWISCO responded:

August 3, 2016

Hey, Jordon. Unfortunately, we do see this from time to time. The 39-404 is meant to work on most Pella windows and Pella window operators, but it seems a certain few windows have a wooden trim that is not compatible. I'm not sure why they would design the window this way. The only solution we can think of would be to cut away some of the wood trim to fir the 39-404 cover, but I'm not sure if that will solve the issue. You may want to get in touch with a local contractor to help do it for you, or even a local Pella representative.

A home owner from Centennial, CO says:

August 3, 2016

Hi Dave. Thanks for your suggestion. I have the same unit on the right side of my double casement window which attached correctly. So it must be the wood trim that is preventing the cover from seating correctly. I will try to remove the right cover and mirror the cutout in the wood for a better fit.

Dave Sr. from SWISCO responded:

August 4, 2016

That sounds like the best way to go. I'm sorry we couldn't offer an easier solution, but hopefully that works out for you.

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