Paul from SWISCO responded:
November 5, 2013
I'm having a hard time determining how to remove your balance based on these images. Since the sash doesn't work, I recommend that you unscrew the top balance screw and then simply let balance drop out from the bottom of the sash. Then take another photo and let me see.
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Paul from SWISCO responded:
November 9, 2013
That's fantastic! I'm glad to hear everything is in working order. If you need any help in the future, please let me know. I would be happy to assist you as best as I can.
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