Tom from SWISCO responded:
October 5, 2015
I'm sorry, but I am not able to identify what roller you need based on this information. We will need to see pictures of it removed from the door, along with clear measurements. That is the only way to know for sure what it is you have installed. I know it's a pain, but that's just how these doors are made. There really going to be any helpful clues.
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Tom from SWISCO responded:
October 7, 2015
Thank you. This is a good first step, but I'm afraid it's still not enough. You have only shown us the inside portion of the roller. There should be an outer housing, likely still installed in the door. In order to identify a replacement we need to see the entire roller unit together, both inside roller and outer housing.
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Tom from SWISCO responded:
October 9, 2015
I highly recommend checking again. I am certain there is an outer housing still installed in your door. I've seen similar rollers presented just like this, and in every occasion there is more to the part. I won't be able to make a recommendation without seeing the whole roller unit. Alternatively, you can browse through our selection of single wheel rollers and see if you can find a match there. You may also find the video below helpful.
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Tom from SWISCO responded:
October 13, 2015
Perfect, that's exactly what we needed to see. I agree that our 81-279 appears to be the best match, just make sure the dimensions are the same and I think you're good to go.
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