Guidance on sash reinstallation

A quick learner from Vermont says:
September 15, 2016
Hello, I recently purchased the 20-006 Crestine clutch set, which seemed like a miracle after many hours searching online for replacement parts! My issue now is how to get these clutch pieces to engage with the window sash's metal slots. I've tried pulling the clutches down and "locking" them in place at the same height on either side of the sill. One clutch engaged while the other shot up into the top of he window jamb.

Is there some online source that I can access for help? This type of clutch seems different from anything in the numerous how-to videos I've watched. Thanks a lot!

Kristin
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Dave Sr. from SWISCO responded:
September 19, 2016
Hopefully I can help, Kristin. I've actually never handled these shoes personally, but from what I understand, you will need to pull and lock the string down with a small set of vice grips or a spring clamp to install the shoes. Once they're on, you'll need to carefully hold onto them when you release the vise to prevent them from shooting up. Slowly and gently let them raise up until they're in place.
A quick learner from Vermont says:
September 20, 2016
Hi Dave, thanks for the response. I discovered that the wire spring on one of the clutches was sticking out just far enough beyond the brake(don't know what else to call it) to not allow said brake to contact the inner track of the jamb liner. After filing the wire down a bit, the clutch works just like the
A quick learner from Vermont says:
September 20, 2016
other ones! I've included a photo of the clutches with the wire and brake circled. Thanks a lot. Swisco is a great company!
User submitted image of their window hardware.
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Dave Sr. from SWISCO responded:
September 23, 2016
Oh, great! I'm glad you were able to figure it out. I'm sure this information will be a huge help to other customers in the future who may have the same problem.

Let me know if you ever need anything else.
Four Piece Crestline Clutch Set
Four Piece Crestline Clutch Set
20-006
$57.98
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