SWISCO - The Replacement Hardware Authority

Guide at top of window pane on spring balance up/down window

A quick learner from Florida says:
I received 2 new balances however I didn't notice that the clip at top of window on one side is broken off.
Having trouble putting window back. I hope that is the problem. The one in the picture looks a little different from mine.
I have 2 new 2320 spring balances which seem to be fine
Can you tell me the number of the part I need ?
Profile picture of Tom
Tom from SWISCO responded:
I'm not sure what part it is you're referencing, or what picture of ours it is you're looking at. Can you show me a picture of the clip in question removed from the window? Can you also provide your measurements? That will be a huge help.
A quick learner from Fla says:
I sent my response early last week but have not heard. Lease let me know if you received it. I can resend it contains
pictures of top clip of window 3 views
Profile picture of Tom
Tom from SWISCO responded:
I'm afraid we have not received your pictures. Please upload them directly to this thread and we can work from there.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)