Harvey Window part needed that holds up the window when it goes up.

A home owner from Manchester NH says:
May 19, 2015
Harvey window used in house built in 1999, part that holds up window is broken as a result of tilting them out to clean. I have attached a couple of pictures.

Thanks Dave...
User submitted photos of window hardware.
Profile picture of Paul
Paul from SWISCO responded:
May 20, 2015
The problem might be a broken spring in the window balance or a broken pivot bar, which fits into the pivot shoe in your first picture. Can you confirm if either of those parts are damaged? Could you show us pictures of them?
Sash Pivot Set, Harvey
Sash Pivot Set, Harvey
26-164
$11.08
Pivot Lock Shoe, 9/16" Thick
Pivot Lock Shoe, 9/16" Thick
15-208
$3.57
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
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Anatomy of a tilt window
Anatomy of a tilt window
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How to remove window pivot shoes
How to remove window pivot shoes
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