SWISCO - The Replacement Hardware Authority

Having a hard time repairing 84-096 rollers

A home owner from maryland says:
have 84-096 replacement rollers and have a very difficult time repairing. What am I doing wrong?
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Tom from SWISCO responded:
Thanks for posting! I'm not really sure what it could be, where exactly are you running into problems? How are you trying to repair them? Are you just swapping your old ones out for replacements?
A home owner from maryland says:
there are no screws on this door.It comes from alside.
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Tom from SWISCO responded:
Are you sure the 84-096 rollers are the ones you need? Could we see a few pictures of your old rollers and where you're trying to install the new ones? Thanks.
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