Tom from SWISCO responded:
August 10, 2017
First step, I need you to re-measure your metal channel. Don't measure the plastic bits, just the metal. It looks to me as if your balance is stamped "14" which would normally (and this is counter-intuitive) correspond to a 15" balance. Is your balance 15" or 16"? Can you also read that "14" stamp? What does it say?
As for the Series of your balance, it could be either the Series 380 or Series 385. The difference between those two lies in the bottom vinyl shoe. You'll need to measure it as shown below. A 1" shoe indicates that you need an S380-15 (or 16, don't forget to double check the length). If the shoe is 1-3/32" or so, choose an S385-15 or S385-16. The length of the channel will make all the difference once you identify the Series using the shoe. Alternate view of 15-005
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