Tom from SWISCO responded:
April 23, 2013
Good morning, Dave! Thanks for posting. It looks like you have what's known as a side-load window. We actually have a tutorial video that shows how to remove this type of sash. Check it out below.
As for the lock, it looks like your pictures are just of the keeper, which resembles our 90-115. Is that what you're looking for, or are you looking for the latch that engages this keeper? That would be the lock itself, and I would need to see a few pictures of it with dimensions in order to know what you need. Let me know! |
Paul from SWISCO responded:
April 25, 2013
Hmm. I'm not sure. Maybe there's dirt in the interlocks. That's the space where the top and bottom sash come together. Check for dirt that could be messing up how your window operates.
It might also be the balances. It's possible that one of them is bad, which is causing the window to come out of alignment. Check to see what condition they're in. Have you replaced either recently? |