SWISCO - The Replacement Hardware Authority

Help with coil springs

A home owner from Iselin says:
hi i received my spring coil S190-640. coil spring for my alside double hung windows coils look identical to old coil but did not fit to bushing its slightly small what is solution for do i needs any other parts if so please send me part #so i order the right parts thanks
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Paul from SWISCO responded:
Could you show me a picture of your old pivot shoe and coil spring? That will help us find a good match for your hardware.
A professional from new jersey says:
hi talk to one of associate sended e mail pictures waiting for return exchange process
User submitted image of their window hardware.
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Tom from SWISCO responded:
Thank you. I see what you mean about the size. However, I'd still like to see the pivot shoe I mentioned in my earlier response. That actually tells us more about what you have than the spring itself.
A quick learner from new jersey says:
http://www.swisco.com/mm5/images/parts/15-/15-175.jpg this is right size pivot shoe thanks 15-175
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Tom from SWISCO responded:
Great. So if you have the 15-175 pivot shoe, then you would want our Series 152 coil spring instead.
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