Help with tilt windows

A quick learner says:
May 30, 2015
the pic attached is from my tilt window. The shoes were on bottom of window I tried to loosen and slide shoe up, but it popped out
User submitted a photo of a window balance.
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Paul from SWISCO responded:
June 2, 2015
Thanks for posting. The shoe resembles our 15-014. Is that all you need to replace? The shoe works when the tilt bar pushes down in the middle of the shoe to flip up the metal fork, which unlocks it in the jamb track.
A quick learner says:
June 2, 2015
my problem is how do I get the shoe back in the track? Also I have another window Wyth the shoes on the bottom of track. How do I move them up.
Profile picture of Paul
Paul from SWISCO responded:
June 3, 2015
We actually have a video on how this kind of balance installs. Check it out below and let me know if this helps.
Balance knife lock Shoe
Balance knife lock Shoe
15-014
$1.09
How to install a ribbed tilt channel balance with knife lock shoe
How to install a ribbed tilt channel balance with knife lock shoe
VIDEO
WATCH >
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
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