Hidden spiral balancer
A quick learner from Blacksburg, VA says:
September 26, 2012
I have a Thermal Gard tilt-out window with a frozen spiral balancer on the inside window. The spiral balancer on the outside pane is accessible just as shown in the video, but on the inside pane the tube is hidden by a panel that I can't figure out how to remove.
Tom from SWISCO responded:
September 27, 2012
Thank you for posting! This is a strictly decorative balance cover. To remove it, you will have to pry it out with a screwdriver. Be careful though, as it may crack. Like I said, it is decorative, and does not affect the operation of the window or the balance.
I see you also may need help replacing the rest of your hardware. When the balance cover is removed, let us know what you'd like to replace and I'd be happy to help!