Tom from SWISCO responded:
January 13, 2012
Thanks for posting in our discussion board, and for the informative picture. This might be an older style roller. If it is, it may have installation screws holding it in the door. If so, they will need to be unfastened before you can remove the roller. Please refer to the following picture, where I point out where the screws will be located. You will have to stick a screwdriver into that gap to unscrew them. If there are no installation screws, please let me know and we can work from there. |