SWISCO - The Replacement Hardware Authority

How to get into lock mechanism

A quick learner from Canada says:
Hi there,
I'm tryin to get into the sliding door mechanism to fix the broken lever as it won't lock. Having a hard time accessing the screws past these covers( see picture) in order to fix it. Tried prying and popping them off and it didn't work.
User submitted a photo of a patio door handle.
Profile picture of Dave
Dave from SWISCO responded:
This one is a bit weird. I've never dealt with this myself but looking at your picture and the only thing I can think of is trying to pry the plugs off, as well. What have you used to pry them off?
A quick learner from CANADA says:
A Flat head screw driver so far, it's very hard to get through and still no way to get in from the side part
Profile picture of Dave
Dave from SWISCO responded:
I'm sorry I can't offer another suggestion. You may want to contact the manufacturer of the door, whoever they are. There may be a special procedure that's required. I'm afraid I've just never encountered this lock before so I'm not sure what the secret is.
A professional from CA says:
I would try a razor knife with a strong blade to poke and pry.
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