How to replace broken latch

A home owner from Anchorage, AK says:
July 6, 2016
I think these are the levers we have on our windows. There are 2 broken ones that I'd like to replace, but I can't figure out how to remove the broken ones. I'm attaching 2 pictures. One is a functioning window with the lever open. The second is one of the broken levers. As you can see it seems to have pulled away from the window frame and no longer sits flush. I assume this is why it won't open. Do you have instructions for the installing these so I can maybe use it to get the broken ones out to be replaced? Thanks.
User submitted photos of window hardware.
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
July 8, 2016
Take a look at the video below on how to replace a casement operator. The window and operator are different than what you have, but it shows the best method of removing a wood trim, which I think you'll find very helpful. As for the operator itself, see our 36-069.
Awning Window Lever Operator, 20-1/2"
Awning Window Lever Operator, 20-1/2"
39-069
$75.42
Watch How To Repair A Casement Window Crank Operator
Watch How To Repair A Casement Window Crank Operator
VIDEO
WATCH >
How to replace an Awning window operator
How to replace an Awning window operator
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.