Tom from SWISCO responded:
August 26, 2016
I'm sorry to hear you're having trouble. Would you happen to have the old mortise lock available? If so, I'd like to see a picture of it so that we can find a better match.
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Tom from SWISCO responded:
August 30, 2016
It looks like the only difference is in the face plate itself. I'm afraid we haven't been able to find a face plate that better matches your dimensions, but if you still have the old one, could you re-use it with the new lock?
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