SWISCO - The Replacement Hardware Authority

I want to order a pair of window balances

A home owner from Portland, OR 97223 says:
Please see attached pictures. I am looking for a pair of window balances. The length of the balance is 26" and it has the following printed on the part: "25 4 CALDWELL LM".

User submitted photos of a window balance.
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Paul from SWISCO responded:
Start by looking at our Series 385 channel balance. This may be a match.
A home owner from Portland says:
>>>
Start by looking at our Series 385 channel balance. This may be a match.
>>>

I am not sure how to proceed. Following your video on identifying replacement parts, I sent pictures, numbers stamped on the balance, and the length.

How do I determine if the Series 385 is in fact a match? Do I need to send better pictures?

What information is not made clear by the numbers stamped on the part? Is it the width? The end connectors? Something else?







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Paul from SWISCO responded:
Your next step is to visit the S385-26 store page and carefully go over the information we have posted there to see if everything looks right. I think the Series 385 could be what you need but you will have to confirm using the provided information.
A quick learner from Portland says:
What does the stamp "25 4 CALDWELL LM" tell me about the part? Does that help me select the stamp option?
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Paul from SWISCO responded:
Yes, that is exactly what it does. Based on a stamp of 25 4 I would recommend our 2540 option. You can also weigh your sash to confirm.
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