SWISCO - The Replacement Hardware Authority

IWC sliding door handle

A handy person from USA says:
Hi,

I have an IWC sliding glass patio door and the locking mechanism doesn’t work...the doors will not lock together and the locking handle just flops around.

I took off the handle and the locking handle just flops around and the internal lock does not come out to hook into the other side.

Do you sell the internal parts as my handle is still functional?

Will you give me the part number and price for the internal mechanism and a price for the handle...might as well change everything.

The distance between the main screw holes (center to center) is 4 inches...I noticed that the dimensions given in the installation of the handles video measures 3 and 15/16 inches...will yours work?

Thank you.

Gregory
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Tom from SWISCO responded:
Hey, Gregory. It sounds like you're looking to replace the Inside Mortise Lock, correct? If so, I'm, not sure what you have based on this information alone. Could I see a few pictures of it, with dimensions? Alternatively, you can browse through that section and see if anything matches what you have.
A quick learner from Rosemead, CA says:
How can I take the internal mechanism out? I removed the inside/outside handle, toggle handle but cannot remove the mechanism that locks both doors together?
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Tom from SWISCO responded:
It depends on what type it is. It could just be screwed in. Could I see a few pictures? If I can see it, I can help walk you through uninstalling it.
A quick learner from Rosemead, CA says:
Okay...have to get my old digital camera charged then transfer the photos...

Thanks

Greg
A quick learner from Rosemead, CA says:
Hi, Tom,

Finally got some decent pics of the sliding door latch mechanism and but notes on the photos.

I tried to take the mechanism out so my local door and lock person could tell me if the lever is bad or the internal parts are bad, but I cannot remove the unit.

I took the handles off, removed the lever, then locked the hook part with vice grips so the unit would not fall in, removed the plate screws, then tried to remove the unit...is there a trick to removing it?

Let me know if there is anything you would need from me.

Thanks,

Greg
A customer submitted image of their mortise lock.
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Tom from SWISCO responded:
Thanks, Greg. I'm not sure why you can't take these off. You should just be able to unscrew it from the door. Are you trying to just take out the hook? If so, that's probably why it's not working. You have to take out the whole inside mechanism.

Take a look at this video. It's a different lock, but the principle is the same.


As for the lock itself, it looks pretty similar to our 82-227.
A quick learner from Rosemead, CA says:
Hi, Tom,

Thanks for your expert guidance. I finally removed the mechanism and replaced it successfully.

Our sliding door works fine now.

Thanks.

Greg
A quick learner from Rosemead, CA says:
Hi, Tom,

I noticed in the videos that the unit being taken out is just the mechanism. Mine has a plate covering the mechanism (as in the photo) and the sliding door has a rounded edge to make the plate more secure...I had to force the plate out, which was holding the mechanism in place securely.

Thanks for your time.

Greg
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