Installing Spiral Balance

A landlord from Broken Arrow, OK says:
August 24, 2011
Where should the window be when installing the 28" series 400 spiral balance? I understand the concept of what it is used for but I not sure where the Pivot shoe should be one first installed. Can you help?
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Tom from SWISCO responded:
August 25, 2011
Does your window tilt-in?

I have a feeling you did not order the correct replacement parts. The S400-28 is a non-tilt window.
A quick learner from Broken Arrow says:
August 25, 2011
Yes the window does tilt and had the spiral balance rods when I bought the house. Is this not the right part? What would be the right one?
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Tom from SWISCO responded:
August 25, 2011
Start here in our tilt-window spiral balance catalog section- you probably either need the S900 or the S600. Let me know if you need any help choosing the correct replacement balance series.
28" Series 400 Spiral Balance
28" Series 400 Spiral Balance
S400-28
$10.64
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
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How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
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How to adjust a spiral balance on a non-tilt window
How to adjust a spiral balance on a non-tilt window
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