Jordan window balance

A quick learner from USA says:
May 23, 2016
Hi, I'm having trouble sending my pictures of parts to you. I'm in need of some replacement balances for Jordan windows.
The length is a little over 24 inches end to end. It appears to have a series of pullys inside the channel . I've sent some pictures
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
May 25, 2016
I think you have either our Series 390 or Series 351 channel balance, but I'm not sure which one. Now, they may appear identical, but they have one key difference: the size of the bottom shoe. The Series 390 comes with the 15-001 and the Series 351 comes with the 15-002. You will need to carefully measure your own shoe and see which is better.

As for the length, only measure the metal channel. That's how all manufacturers determine length.
Channel Balance Shoe, 1-1/8" Depth
Channel Balance Shoe, 1-1/8" Depth
15-001
$0.74
Channel Balance Shoe, 1" Depth
Channel Balance Shoe, 1" Depth
15-002
$0.74
How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
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Classifying Channel Balance Fittings
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