Key and Lock
A quick learner from Stafford Texas says:
December 8, 2015
SIM-IL-S1181_01 Legacy Set W/Key When I lock my patio door the key will not come out. Do I have it keyed the wrong way?
Dave from SWISCO responded:
December 9, 2015
Sorry to hear you're having trouble! I've heard of this problem from time to time, but it's never a big issue. You should be okay if you just reinstall the key cylinder, I think maybe it was put in awkwardly. You need to make sure that you install the cylinder so that the key can turn to its starting, upright position. That's the only way the key can be removed.