SWISCO - The Replacement Hardware Authority

Kinco window parts

A quick learner from USA says:
The balance has writing that is not too clear in the picture, but says: 29 9 HW CMC 11. There are no numbers I can see on the end pieces ( I need 2 of them for the top left and right of the window. For the latch, I did not take a picture of the broken one, but a picture off the adjacent window. I need 1 of those (If it matches).
User submitted photos of a top sash guide.
Profile picture of Tom
Tom from SWISCO responded:
I believe your balance could either be our S380-30 or S385-30, but I can't tell for sure which. You will need to measure the depth of your bottom shoe to confirm which of ours is the better match. The bottom shoe depth is the only difference between them. We list detailed dimensions on each balance's specific store page.

As for the stamp option, "29 9" uses an old rating system no longer in use. You will need to weigh your sash on a scale to determine the best option.

For the top sash guide, I think you could have our 18-166. Carefully compare your dimensions to ours to confirm.

I'm having trouble finding the lock in your second picture. Can you give me the dimensions of its profile?
A home owner from Tampa says:
The window ends are 18-166 and the balances are 830.
The latch is 2 and 5/8 inches long and have attached a couple more pictures. It appears similar to 90-267, but does not have the longer extension from where the latch catches. Again Tom, this is a Kinco window.
User submitted image of their window hardware.
Profile picture of Tom
Tom from SWISCO responded:
That picture is perfect, thank you! Please give us a little time while we research a possible replacement for this. I don't think we have anything in our inventory now that will match, but I will try my best to find something. I'll let you know as soon as possible.
Profile picture of Tom
Tom from SWISCO responded:
Thank you for your continued patience. Unfortunately, we have not been able to locate an exact match for this latch. We have checked around various sources and I'm afraid nobody recognizes it. At this time we will not be able to provide a replacement. I apologize for the inconvenience.
A home owner from Tampa says:
Tom, today i installed the two 18-166 that i received and the window is a little stiff in raising and lowering, so I assume that it is the balances. Ok, I weighed the window and it is approx 21 lbs and according to your list it would mean that the S380-30 series at 21 lbs may equate to the 2930 balance. If that is correct, please advice what number i need to order 2 for this window.

One after thought, 2 of the face guides broke off and i assume that they are 67-026 as they appear to match the dimensions you have for them so will have to replace all 4 on this window.

There are 2 rectangular holes in each side of the window jam that you have to put the little clip in on the balance, they are situated close to each other, one above the other, so which hole does the balance clip go in, the upper or the lower of the two?

Please respond at your soonest as I would like to get this window fixed and finished. Thanks
Profile picture of Tom
Tom from SWISCO responded:
Hello again! Glad to hear from you again. For a 21 pound sash, the 2930 option is perfect. You can select that option on the S380-30 store page, then add the hardware to your cart.

As for the rectangular holes, it sounds like you're referring to the ones where the 16-002 take out clip installs. Are these missing on your window, or do you already have them? If you don't see these on your window, then those holes are likely meant for this clip. You can see more information on how this hardware works in the video below.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)