Kincos Window from 2005

A quick learner says:
March 5, 2014
Please confirm the appropriate replacement balance and sash balancer based on the included photos. Thank you.
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
March 7, 2014
Hey, thanks for posting. I've narrowed this down to two possible channel balance Series: either our Series 380 or our Series 385 balances.

Now, as you can see, there is only one difference between these two Series, and that is their bottom shoe. The Series 380 uses the 15-005 while the Series 385 uses the 15-004. I can't quite tell what you have based on your pictures, though. Please carefully compare their dimensions to your own hardware and see which is a better match.
Comparison of 15-004 and 15-005
Comparison of 15-004 and 15-005


As for the broken top sash guide, please see our 18-166 and see how well its dimensions match, too.
A quick learner says:
March 10, 2014
Thanks, Tom. Those were the options we were looking at, but weren't sure that the difference was. Series 380 it is!

Thanks again for your help. I will place the order shortly.
5/8" Top Sash Guide, Kinco
5/8" Top Sash Guide, Kinco
18-166
$1.33
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.