SWISCO - The Replacement Hardware Authority

Legacy handle problem

A home owner from Appleton, WI says:
Hi, Received your Satin Nickel Legacy Keyed Handle Set 82-075 to replace an older Legecy discontinued non-keyed handle. Replaced the Mortise Lock first 82-218. Drilled one new outside hold for the key to reach, when I mount the new set, the keyed side reaches the mortise and functions while the lever on the interior side is not long enough to engage the mortise lock?? I just checked the door and it is indeed 1-5/8 inch thick. Any suggestions?
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Dave from SWISCO responded:
If possible, I would like to see a photo of the original inside handle, as well as the one you just purchased. Please make sure to highlight the inside thumb turn showing the length of both thumb turn tails for each respective handle set. Thank you!
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