Tom from SWISCO responded:
July 12, 2016
Sorry to hear about the trouble. Are you referring to the mortise lock? It looks like the one you have installed now isn't a match for whatever was installed originally. Could you tell me the distance between the two original installation holes, center-to-center? Can you also tell me the width and height of the large oval hole? That will help us find a possible match.
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Dave Sr. from SWISCO responded:
July 18, 2016
Hello! Hopefully I can help. Like Tom said, your old mortise appears to be a mismatch with your door. Take a look at our 82-260 lock see if this is the one you are looking for.
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Dave Sr. from SWISCO responded:
July 21, 2016
That looks an awful lot like the exterior plate for the 82-260. The hole spacing and measurements seem to match up, as well.
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