SWISCO - The Replacement Hardware Authority

Looking for replacing window balance

A quick learner says:
Hi, the plastic clip of the window balance is broken. Can you suggest a replacement? Will series 870 fit? Thanks.
User submitted image of their window hardware.
Profile picture of Tom
Tom from SWISCO responded:
I don't believe our Series 870 is what you want. I'd wager you had a "T" shaped bottom shoe, somewhat similar to that of our Series 850 balance. However, yours is far skinnier than either. It will need to be custom made.

Before we begin, can you just tell me how many you need?
A quick learner says:
I only need two for one window.
Profile picture of Tom
Tom from SWISCO responded:
Thanks. Can you confirm that your original shoe was "T" shaped?

I will send you a custom order form for 2 of these special skinny balances with the "T" shaped shoe. I'm also going with the 34.5" long balance, based on your pictures. If that's not what you have, let me know.
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