SWISCO - The Replacement Hardware Authority

Lubricating Andersen balances

A quick learner from USA says:

I'm new to your site. Recently, my father passed away, and I'm settling his estate. He has a house built in the mid '80's (I'm in the process of selling it now) that has Andersen double hung windows that when raised, the sash cords don't retract. Is there a way to lubricate the balance instead of replacing? Thanks in advance!

Jack
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Paul from SWISCO responded:
Thank you for contacting us. I'm sorry to hear about your loss.

I think you should consider a silicone spray, since it doesn't attract gunk. Never use oil if you can help it. However, if your balances aren't functioning properly, then it may be time to replace them entirely.
A quick learner from Montgomery Village, MD says:
Paul,

Thanks for your quick response. I'll give it a try and post after having done so. Thanks again for the response.

Jack
A quick learner from Montgomery Village, MD says:
Hi again Paul, and thanks for following up. I disassembled the three windows after watching the youtube video. Was really easy. However, I cannot find the balance replacement numbers in the SWISCO catalog cross referenced to the numbers I obtained off the window balances I have.I've measured the window surface area for the thee windows in question (two of the windows are the same). They're the 200 series, double pane, double hungs (looks like manufactured date codes on the window balances are 3/87 and 7/88. The glass surface measurements of the first window are:

24" high X 32 7/16 or 1/2" wide.

The other window area is:

24" high X 16 1/2" wide

I need one balance for the 24X32 window and three balances for the 24X16 windows. Anything you could help with would be appreciated, Paul!

Thanks in advance,
Jack

PS: I have hi res pictures of the balances, but have seen another email on this site with pics, and that wasn't helpful, according to the email. If you'd like me to submit them, please let me know.
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Paul from SWISCO responded:
Hey, Jack, good to see you again. I think pictures would be best, yes. It's possible that the pictures in the other discussion weren't helpful because we couldn't see all the stamps. The most important numbers to keep an eye out for are usually next to a # symbol, or a P or H. They're stamped a little differently than the other numbers, which is why seeing pictures helps.
A quick learner from Montgomery Village, MD says:
Hey again Paul,

Man, thanks for the super-quick response! OK, here's what I have for you. The first pic is of the right side balance in Dad's bedroom (the 24 x 32 window referenced in the previous email). The next three are from the window in the living room (the 24 x 16 window), two of the respective balances and one of the window frame, but you'll notice there are two different styles of balance cassettes. The left mounts with the tab (it had a staple in the center of the tab), and the right balance had a long roofing nail driven up through the hole in the lower left of the picture. The last picture is of the living room window's frame, which clearly can accommodate the tab style on the right side, so I'm not sure what was going on there when this window was manufactured. Let me know what else you need, and I'll be happy to get it for you. Thanks again very much for your help, Paul! I really do appreciate it very much.

Jack
User submitted photos of a window balance.
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Tom from SWISCO responded:
Perfect! I have three balances to show you. Our 24-939 can replace balances with the stamp 9#27, our 24-531 can replace balances marked with 5#27, and finally our 24-637 can replace 637.
A quick learner from Montgomery Village, MD says:
Hey Tom,

Thanks for the research and the quick response (you and Paul do your jobs well!). I actually just placed my order on your website. Will I be notified via email when the items have shipped along with the UPS tracking number? Thanks again for all your diligent help!

Jack
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Tom from SWISCO responded:
Not a problem, Jack, it was our pleasure. You will receive an email when they ship out along with all tracking information.
A quick learner from Montgomery Village, MD says:
Hey Tom,

Do you happen to know what the turn-around time from order placement to shipping is?

Thanks again,

Jack
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Tom from SWISCO responded:
Sure, check out our Shipping Policy for more information on about how long it takes for orders to get out to you.
A quick learner from Montgomery Village, MD says:
Thanks again for your help, Tom. Enjoy your weekend.

Jack
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Tom from SWISCO responded:
Thanks, you too!
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