SWISCO - The Replacement Hardware Authority

MI Homes window repair

A quick learner says:
Hello, I am trying to fix the windows in my house. I live in an MI Homes house built in 2004. Some of the windows are starting to fail. This is the piece that I removed from the master bedroom window. It measures in at 30in. and has a spring and a pulley system on the other side. I wanted to show you the markings on it to help identify the piece. I need to replace both channel balance adjusters as well as pieces in the window. I'm not sure who makes the window. Any assistance would be greatly appreciated.

Thank you,
Dick
User submitted a photo of a window balance.
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Tom from SWISCO responded:
Hey, thanks for posting. Unfortunately, I cannot identify what you have based on this picture alone. I have a couple more questions.

First, what does the top attachment look like? Is it closer to the 19-005 or 19-002? I think you might have the 19-005, but double check for me just in case.

If it's the 19-005, then we're getting closer. It'd be down to two possible channel balance Series: either our Series 380 or our Series 385 balances.

Now, as you can see, there is only one difference between these two Series, and that is their bottom shoe. The Series 380 uses the 15-005 while the Series 385 uses the 15-004. I can't quite tell what you have based on your pictures, though. Please carefully compare their dimensions to your own hardware and see which is a better match.
15-004 and 15-005


Finally, the stamp of 29 9 doesn't correspond to any of our strength options. If you would weigh your sash and tell me what you come up with, I could recommend something for you.
A home owner from Tampa, Fl. says:
Tom, thanks for your response, The piece you are inquiring about is the top photo,
15-005. It measures exactly with your specs. As for the weighing of the sash what exactly are you talking about? Also, is there a balance adjuster tool that I need to fix these windows?

Thank you for your time,

Dick
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Tom from SWISCO responded:
Thanks for getting back to us, Dick. The balance stamp indicates how strong the springs are and what kind of sash weight two balances working together can support. However, I don't know what 29 9 indicates. We have to know the weight of your sash in order to find an option that will work best for you. Check out the video below to see how you can remove your window sash.


Were you ever able to figure out what the top attachment is? Is it our 19-005 or 19-002?

There is no adjustment tool for this type of balance.
A home owner from Tampa, Fl. says:
Tom, thanks for getting back to me so quickly. After watching the video I am still unclear, is the window sash the actual window or the piece I am trying to replace? Also, in my last email I indicated that the part was the top photo or the 15-005 piece.

Thanks again,

Dick
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Tom from SWISCO responded:
Hey, Dick. I think you might be confused. Balances have two attachments: the top attachment, and the bottom attachment. I already saw that you indicated the 15-005 as the bottom attachment, but I still don't know what your top attachment is. Look carefully at the 19-002 and 19-005 and see which is closer to your own.

The sash is the part of the window that slides up and down, not the part you're replacing. The part you're replacing is a balance. You may hear it referred to as a "sash balance," but that just means that it's the balance for your sash. I need the weight of the sash to determine what strength option you need.
A quick learner says:
Tom, I have to believe at this point you are pulling your hair out or having a good chuckle, I hope it's the latter. I will remove the sash and weigh it however I see your reference to 19-005 & 19-002 but I don't see any photos of them so I'm not sure what they look like. I can assure you that once all of this is resolved I will be able to fix this problem but to the uninitiated it is perplexing. I do want to thank you for all of your continued help.

Dick
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Tom from SWISCO responded:
It's not frustrating at all! Just doing my job.

You can see what the 19-002 and 19-005 look like by either clicking on their respective links here in the text, or by clicking on the links on the right side of this page.
A home owner from Tampa,fl says:
Tom, it appears to be 19-002 and the weight of the window is 28 lbs. Let me know what the next steps are.

Dick
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Tom from SWISCO responded:
Thanks. Since we do not have a standard Series with a 19-002 top and 15-005 bottom, your balance will have to be custom made. Check out this Custom Channel Balance Order Form that I have started for you and review the information.

For the Stamp Option, you will have to decide between two choices: our 2940 and 2950 options. Two balances with the 2940 option can carry a window sash weight of 23 through 28 pounds, while the 2950 option can carry a window sash weight of 28 through 32 pounds. You will have to use your best judgement on which will be better.

Once you have filled out the rest of the information, submit the form and one of our representatives will get back to you with a price quote.
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