SWISCO - The Replacement Hardware Authority

MW Freedom Window Replacement Part

A home owner from Forest Virgina says:
Good Afternoon. I have MW Freedom Double Hung Tilt windows throughout my home here in Forest Virginia. These vinyl windows have a channelled spring mechanism that extends from the top to the bottom of each window frame. A simple metal hook at the top attaches the spring and a long plastic part secured by a screw secures the bottom of the spring at the base of the window. ln many of my windows, this plastic bottom section has broke. As a result, my top window falls when the window is unlocked.

I called MW, and they were not at all helpful in helping me figure out the identifying plastic part needed to correct this problem.

It is my hope that someone there will be able to assist me in my pursuit of this part. I have attached two photos here of the top and bottom parts respectively (the piece is broken into two), of the replacement I am looking for. Thank you for your time and expertise.

A customer submitted photo of a shoe.
Profile picture of Paul
Paul from SWISCO responded:
Thanks for posting, JoAnn! Have you seen our 15-104 Caradco friction shoe? Do you think this might match your hardware? Please compare them and let me know. If you aren't sure, is there any way you can remove the shoe from your jamb and take a few pictures of it separately?
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