SWISCO - The Replacement Hardware Authority

Making a mortise lock fit

A home owner from USA says:
I ordered and received Mortise lock, square face, 3-11/16" part no. 82-223. I had to lightly file the face that fits through the hole in the edge of the patio door to make it fit properly. Having then installed it I realized that the slot in the lockset was about 45 degrees off from being a direct replacement. I have not found any way to make it work correctly. Did I miss something? The lockset goes in a Rivco, Village Patio door. The old lockset is flat face. The spring inside it broke.

Dennis
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Tom from SWISCO responded:
Thanks for posting, Dennis. Can I see a few pictures of your original mortise lock side-by-side with our 82-223? Could I also see a few pictures of the handle set used with it? Thanks!
A handy person from Exeter,NH says:
Here are the photos you requested.
User submitted photos of a mortise lock.
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Dave from SWISCO responded:
Thank you for the additional images. I think you might need our 82-218, instead.
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