SWISCO - The Replacement Hardware Authority

Missing Cox bifold door hardware

A home owner says:
Hi, wondering if you can help me? I have 2 closets with Cox mirrored bi-fold doors. One set of doors is missing the top guide wheel/roller, the other closet door is missing the lower guide wheel/roller. Do you have instructions on how to repair this and do you sell the wheels?

Thank you,
Gail
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Tom from SWISCO responded:
Hey, Gail. We may be able to help, but I'm not sure what you have, exactly. Please take a picture of the hardware in question and we can work from there.
A quick learner says:
Hi Tom,
Ok, please see attached pics. I have two mirrored, Cox 26-009 bifold closet doors. One door is missing wheel/roller guide at top of door, the other door is missing the same, but at the bottom of the door. This is the end of the bifold that actually moves in and out.
I have tried to attach enough photos for you to see how the wheel is attached and where it is broken/missing.
I would also need help with instructions on how to go about replacing the broken parts.
Thanks so much
User submitted photos of a bi-fold door hardware.
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Paul from SWISCO responded:
Thanks! I believe Cox used our 23-120 guide for the top and bottom track. This also appears similar to the hardware in your pictures. Check it out and see if you agree.
A quick learner says:
Hi, thanks for replying. Your 23-120 looks similar, but I am not sure?
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Paul from SWISCO responded:
The 23-120 is compatible with Cox, but the best way to know if it will work is to compare the dimensions we show to your own measurements.
A quick learner says:
Ok, I will compare measurements. Also, do you have any instructions on process of replacement? Do I need to completely remove the door to replace this wheel/guide?

Thanks much
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Tom from SWISCO responded:
Yes, you will have to completely remove the door. These guides should just pop out, try using a flat-head screwdriver.
A quick learner says:
Hi Tom and Paul,
Well, I was able to pull out one of the broken guides (without completely removing the door!) and the Cox 23-120 guide you recommended above looks correct based on measurements, etc.

I'm attaching a pic of the broken guide, note wheel at top is missing.

How do I go about ordering two of these, what is the price and what is your return policy should they not work out?

Thanks much,
Gail
User submitted a photo of bi-fold door hardware.
Profile picture of Paul
Paul from SWISCO responded:
Thanks, Gail! Yes, i agree, that looks like a broken 23-120 guide pin. All orders can be placed directly on our site, and you can see our Return Policy here.
A quick learner says:
Hi Paul,

Great! Thanks to you and Tom for all of your help and support. I will go ahead and order two of the 23-120 guides tomorrow and hopefully that will do the trick.

Thanks again!

Gail
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