SWISCO - The Replacement Hardware Authority

Need Help Ordering Window Balances

A home owner from San Diego, CA says:
Hi there,
I need help ordering ordering this window balance. I have included pictures. It appears to be 30" long, 1/2-9/16" wide and has this hook/thether and a #2930 with BSI written on it. I know there are different top guides but mine seems hard to ID (at least to me!).

Thanks for any help!
- Jeff
User submitted photos of a window balance.
A home owner from San Diego, CA says:
I guess you could say the real reason I am ordering this is because I broke this clip... it was really hard to pull the clip out when I removed the sash and it snapped..
User submitted a photo of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thank you again for your patience in this matter. We have everything we need. Before we can finish this up, can you just tell me how many you will need to purchase? Keep in mind there is a minimum purchase quantity of 2.
A quick learner from San Diego says:
I'd need 2 then I suppose. Really I just need that clip. Can that be ordered?
Profile picture of Tom
Tom from SWISCO responded:
Unfortunately, the clip is not available by itself. I have emailed you a custom order form for these balances, along with the price quote.
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