SWISCO - The Replacement Hardware Authority

Need Replacement Silverline Window Part

A home owner from Happy Valley, OR says:
I've uploaded two images. The first image is of the sticker that identifies my window. The second image shows the latch mechanism that I need to replace, because it is broken. The window was manufactured by American Craftsman Windows, whose parent company is (I believe) called Silverline. Date of manufacture is probably 1999. Your help is appreciated. Thanks!
User submitted photo of their Silverline window latch.
SERIES: 700
AAMA/NWWDA 101/I.S. 2-97
C-C45-96X60
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Paul from SWISCO responded:
Take a look at the 38-139 Multi-Point Lock. It is the newer stream line style, but the measurements may line up.
A home owner from Happy Valley, OR says:
Thank you for the information. That part looks very close to what I need. May I just check one other measurement? The part is held in place by two screws that are separated by 3 and 13/16 inches (center to center). Assuming that is the case with the new part, then I think it will work.

But just in case it doesn't, do you have a return policy?

Thank you so much for your help, I appreciate it.
-KB
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Paul from SWISCO responded:
KB, I think you may be referring to the 39-265 Lock Bar Guide. The 39-265 measures 2 15/16" from hole center to hole center. The 39-265 Lock Bar Guide is not included with the 38-139 Multi-Point Lock.

Please be sure to check double-check the measurements of your lock bar guide and compare it to the 39-265.

Also, please take a look at our Return/Exchange Policy, which can be found at the bottom of every page.
A home owner from Happy Valley, OR says:
No, I'm referring to the Multi-Point Lock, not the lock bar guide. The two screws of the Multi-Point Lock are separated by 3 and 13/16 inches, center to center. I need to confirm this distance before ordering. Thanks.
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Paul from SWISCO responded:
Yes, the screw hole centers measure approximately 3 13/16".

Sorry for the confusion.
A home owner from Happy Valley, OR says:
The part arrived today. For some reason, the screw holes are not threaded! Is this a manufacturing defect?
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Dave from SWISCO responded:
The 38-138 and 38-139 Multi-Point Locks do not have threaded screw holes. We find a #8 self-tapping screw works best with these locks.
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