SWISCO - The Replacement Hardware Authority

Need channel balance and associated take-out clip.

A home owner from Colorado says:
I have no Idea what my broken channel balance is. D=5/8, W=9/16 and it is 38 7/8 long.
The lettering on it says: 86A 38-5 AA2 CMC 11
I have attached pictures, and hope you can help me. Thanks.
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting. Looks like the only pictures that came in were of your bottom nylon attachment. Can I also see a picture of the top nylon attachment?
A home owner from Colorado says:
here are two pictures of the top nylon attachment. Thanks again.
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thank you! I've narrowed this down to two possible channel balance Series: either our Series 380 or our Series 385.

Now, as you can see, the only difference between these two Series is their bottom shoe. The Series 380 uses the 15-005 while the Series 385 uses the 15-004. I can't quite tell what you have based on your pictures, though. Please carefully compare their dimensions to your own hardware and see which is a better match.
15-004 and 15-005
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