SWISCO - The Replacement Hardware Authority

Need help identifing missing balancer

A home owner from Killeen, Tx says:
Hello, You guys helped me identify the spiral balancers I needed in my previous home I just sold and hoping you can identify what I need for window(s) in my new home. I cannot find a manufacturer name on the windows so I cannot provide this detail. Hoping you recognize the window or the spiral balancer needed for this type of windows.

Without this missing part, the window can be slide to one side and removed very easily.....

Thanks much for your help.
Chris
User submitted photos of window hardware.
A home owner from Killeen, Tx says:
The inside width of the channel that is on window is 5/8", and total height of bottom window unit is approx 18". Thanks
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Paul from SWISCO responded:
It looks like you have an Alenco window. We may be able to help. Please give me the height of the visible glass in the sash which needs balances. Please also tell me the weight of the sash. We can work from there.
A quick learner says:
Thanks for help. The height of the visible glass in the bottom sash is 14.5". The weight of the sash is 7.4 lbs.

Chris
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Paul from SWISCO responded:
Thank you. See our S395-16 channel balance with a 1520 option. I think this could work for you.
A quick learner says:
Thanks for info. Ordered recommended parts.
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